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 Statewide Foreign Language Interpretation/Translation Services (FLITS)

This contract provides Maryland State agencies (as well as Maryland's other non-State government entities such as the local governments, counties, municipalities, etc.) with competent, continuously available language translation services to minimize or eliminate any language barrier in three Service Category Areas:

  1. By Telephone
  2. On-site at your specified location 
  3. Written document translation

These services provide an on-demand, easy to use, cost-effective source of language interpretation to State government personnel and other entities.

All interpreting services are available 24/7/365. You must contact each company’s representative to set up your User ID account and find out further information about user training.

Each Service Category has a 15% Minority Business Enterprise subcontracting goal for the Primary Contractor. By using the Primary Contractor, this helps ensure that MBE opportunities are maximized for this contract.

SURVEY

All Contract Users please complete the FLITS Customer Satisfaction Survey minimally on a quarterly basis to let DBM know how our Contractors are doing. The survey link is good for calendar year 2014.

Questions?

Please direct all questions about this contract to:
DBM Contracts Management Office
Jamie Tomaszewski 
Email: dbm.cmo@maryland.gov
Telephone: 410.260.7386

American Sign Language (ASL) services are NOT available under this contract; please see the Statewide Visual Communications Contract Home Page for more information on these services.