The following terms apply to ALL Service Categories:
Continuously Available - Provision of translation services on a 24-hours per day, 7 days per week, 365 days per year basis. (366 days in a leap year).
Core Languages - A specified group of mandatory languages within each service category. The Contractor in the service category shall be able to provide continously available services for all mandatory languages within each service category.
Non-Core Languages - Languages not specified as Core Languages.
Non-Standard Hours - All hours not specified as Standard Hours.
Observed Holidays - The following are the Observed Holidays from the Statewide Language Interpretation Services RFP. Each holiday will start at 12:00 a.m. and end at 11:59 p.m. on that day: New Year's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day.
Requesting Agency or Requesting Entity - The specific State government agency or non-State of Maryland government entity requesting telephonic, on-site and/or written document translation services.
Requesting Agency or Requesting Entity Representative - A Representative of the specific State government agency or non-state of Maryland government entity serving as the contact person for billing and all other purposes related to the request of telephonic, on-site and/or written document translation services. A Requesting Agency or Requesting Entity may designate more than one individual authorized to initiate requests.
Standard Hours - Standard Hours are weekdays (Monday through Friday) from 8 a.m. to 8 p.m. Local Time, excluding Observed Holidays.
User ID - The identification code assigned by the Contractor to the Requesting Agency or Requesting Entity for billing and contact purposes for telephonic, on-site and/or written document translation services.
45 Calvert Street, Annapolis, MD 21401
300-301 West Preston Street, Baltimore, MD 21201
Toll Free (800) 705-3493