HandshakeThe Employee and Labor Relations Division offers confidential mediation assistance to employees who are experiencing conflict in the workplace. Mediation occurs in an informal, relaxed atmosphere. Each party is given the opportunity to effectively communicate his or her thoughts about the issues with the assistance and facilitation of the mediator.

Many employees find that mediation aids in dealing with present and future conflicts in a more effective manner. Participation is voluntary. Employees and managers who are interested in mediation services should contact us at 410-767-4953.

​Additional Information

Mediation Agreement

Mediation Flyer​

Pre-Mediation Survey

Referral/Request Form

"How Do I Prepare for My Mediation?"

Frequently Asked Questions

What is Mediation?


​It is a process in which one or two trained neutral mediators help people in a dispute communicate with one another, understand each other, and if possible, reach agreements that satisfy the participants’ needs

What is the Shared Neutrals Mediation Program?


​It is an interagency mediation program for workplace disputes in Maryland State agencies. The program provides free mediation by using a pool of trained and experienced collateral duty mediators who provide mediation services to agencies other than their own, in exchange for similar services from the program by the other State agencies. This concept is based on the successful Federal Interagency Program on Shared Neutrals.

Where are Mediation Sessions Held and How Long Do They Take?


​Mediation sessions are held at a mutually acceptable neutral location agreed upon by the participants. Several State agencies have agreed to make conference rooms available for mediation sessions. Although the length of time can vary, most mediation sessions are approximately 2-4 hours long. If needed, additional or follow-up sessions can be scheduled.

How Long Does it Take to Set-Up a Meeting?


​It usually takes about a week to set up a mediation session. This allows time to contact the other party involved and assign two mediators.

Is Mediation Confidential?


​Information disclosed during mediation is confidential. Mediators will destroy all written material and notes developed for and during the mediation process except for any final written agreement that may be reached among the participants.

What is a Mediation Agreement?


​It is a written agreement between both participants that reflects the detailed resolution of the dispute. Agreements made in mediation come from the participants, not the mediator.

What Type of Issues Can You Resolve?


​Disputes with Co-Workers
Conflict with Supervisors/Managers
Personality Clashes
Boundary Disputes
Communication Problems
And Many More

How Can I Request a Mediation Session?


Coordinator, Shared Neutrals Mediation Program

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