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DISPATCHERS (EVENT SERVICES)
Maryland State Agency Job Announcement

MARYLAND STADIUM AUTHORITY
DISPATCHERS (EVENT SERVICES)


Announcement Number: Dispatcher-2019
Status: Contractual, Part-time
Location: Camden Yards Sports Complex, Baltimore City, Maryland 21230
Hourly Rate: $12.50
Closing Date: February 8, 2019


NATURE OF WORK
The Maryland Stadium Authority (MSA) is seeking qualified candidates for several Event Services Dispatcher positions to begin work in March 2019. Multiple candidates may be selected for this position. Selected applicants will be expected to exhibit exceptional customer service and communication skills. The Event
Services Dispatcher is the point of contact for all service requests. The position is responsible for handling inquiries, requests, and service concerns for internal and external customers, clients, and business partners during events.


WORK HOURS
Hours for the position will be flexible based on needs of the facility and expected business levels and will include weekends, AM/PM shifts and holidays.
• Typical Night Baseball Game Schedule, 3:00pm to 11:00pm.
• Typical Day Baseball Game Schedule, 9:30am to 5:30pm.


EXAMPLES OF WORK
(The duties listed below are illustrations of various types of work that may be performed. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the
position. Incumbents in the position are expected to perform all of the duties described below).
• Answers and dispatches trouble/complaint maintenance and repair request calls throughout the facility.
• Prioritizes for dispatch inquiries, requests, and service concerns received via telephone, 2-way radio, computer, and in person.
• Records all maintenance and repair requests in a computerized maintenance management system (CMMS) for electronic distribution.
• Performs other related duties as required and assigned.


KNOWLEDGE, SKILLS, AND ABILITIES
(The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks).
• Ability to handle stressful situations resulting from high volume of calls.
• Must be customer service oriented with excellent verbal and written communication skills.
• Have a strong ability to multi task with proven detail orientation.
• Ability to successfully work within a team environment as well as autonomously.


MINIMUM QUALIFICATIONS
• High school diploma or GED.
• Must have the ability to work a minimum of one game per homestand during the Oriole’s baseball season.
• Must be computer literate and able to learn new software applications quickly.
• Must successfully pass background screening including criminal record checks (local, state, federal).
• Must meet performance standards including attendance and punctuality.


PREFERRED QUALIFICATIONS
• Recent work in a public assembly or hotel/resort facility.
• Three (3) years of customer service or related experience.


NOTES
Event Essential Employees: Incumbents are considered “Event Essential Employees” whose duties require that they report for work at a scheduled event and remain at the work site throughout the duration of the event or scheduled work time. While no meal breaks are provided, significant compensated “down time” may occur during some events, wherein employees are required to remain on the premises to respond to on-site incidents, monitor work and event locations, and maintain a presence for public safety and security.
Uniforms: Incumbents will be provided a work uniform top and badge that identifies them as MSA employees. Incumbents will be required to provide and wear long khaki colored pants and all other ordinary clothing or other items used solely for protection from routine weather conditions such as winter coats,
gloves, parkas, raincoats, rubber boots, hats, sunglasses and sunscreen.


WORKING ENVIRONMENT AND PHYSICAL DEMANDS
(The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential job functions).
Environment —Work may be performed in a standard office setting with frequent travel to Camden Yards Sports Complex locations to perform departmental activities in response to urgent requests or critical incidents. Employee may be required to work indoors or outdoors in areas of extreme heat or cold. The noise
level of the work environment is usually moderate but may be occasionally loud due to alarms, equipment noise, games and celebration noises, etc. Employee is subject to emergency call-out at any time and may be required to work extended hours including evenings and weekends.
Physical —Primary functions require sufficient physical ability and mobility to work in an office setting and to participate in urgent and/or emergency response situations; to walk, stand, or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including the use of computer keyboards; to operate a vehicle to travel to various locations; to operate and use specialized equipment; and to verbally communicate to exchange information.


HOW TO APPLY
Interested candidates must submit an MSA employment application via mail or e-mail.
Option 1 (Preferred)—Visit MSA’s website, www.mdstad.com, Apply For a Job and use the link at the
bottom of the page to complete an electronic application.
Option 2 – Electronically send application and any other necessary materials to employment@mdstad.com
with the Announcement Number Dispatcher-2019 in the subject line.
Option 3 – Mail an MSA application to the following address:
Human Resources
Maryland Stadium Authority
Attention: Announcement Number Dispatcher-2019
333 W. Camden Street, Suite 500
Baltimore, Maryland 21201


Resumes may accompany MSA’s application; however, all sections of the application must be completed
according to the instructions or it will not be considered.
If you are unable to apply on line, an application may be requested by calling 410-333-1560 or Toll free 1-877-637-8234.


As an equal opportunity employer, The Maryland Stadium Authority is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.