How do I Pay as a Guest?
You can Pay as a Guest when making one-time payments. (See How do I register for the Online Payment System below for making multiple future dated payments.)
- Enter your last name
- Enter your Enrollee ID (Worker ID as shown on your payment voucher)
- Enter the month of your first payment voucher replacing the comma between Month and Year with a dash (e.g. Month-Year). The month is abbreviated using the first three letters of the month, e.g. July becomes Jul, January becomes Jan.
- Click “Pay as Guest.”
- Note: don’t miss the space to enter your email address. Your payment will not process without it!
How do I register for the Online Payment System?
Register for the Online Payment System to set up auto-pay for future dated payments. One time payments can be made when you Pay as a Guest (See above)
You must do the following to register for the Online Payment System.
- Enter your last name
- Enter your Enrollee ID (Worker ID as shown on your payment voucher)
- Enter the month of your first coupon replacing the comma between Month and Year with a dash (e.g. Month-Year). The month is abbreviated using the first three letters of the month, e.g. July becomes Jul, January becomes Jan.
- You will be prompted to create a username and password. Your username can be whatever you would like. Your password must be at least 8 characters but no more than 32, at least one character must be alphanumeric, and at least one character must be a special e.g., (!,@,#). Once your registration is complete, you can access the site using your username and password.
Who is handling the payments for the Employee Benefits Unit?
Truist is hosting the Online Payment System for our direct pay participants for the Employee Benefits Division.
Is the Velocity Payment Site a secure website?
Yes.
What are acceptable forms of payment with the online payment system?
The Employee Benefits Division’s Direct Pay Online Payment System accepts Visa, MasterCard and American Express as well as debits from your checking or savings account.
What is my enrollee ID number?
Your enrollee ID is your Worker ID# found on your payment voucher (e.g.: W1234567 OR B1234567)
I am entering the month as it appears on my payment voucher, but the system is not finding any active vouchers, what do I do?
The month must be entered as it appears on your payment voucher using the three-letter abbreviation, however, the comma must be replaced with a dash, (e.g., Aug, 2010 becomes Aug-2010).
Can I make partial payments?
No, partial payments are not accepted, only the balance due shown in Velocity.
Will my payment post immediately?
Payments will post to your credit card or checking account within 24 hours. However, allow 3 business days for payments to be credited to your direct pay account. Payments made before 7:30 PM EST will be posted to your credit card or bank account the following day. Payments made after 7:30 PM EST will be posted to your credit card or bank account in 2 business days and will be credited to your direct pay account accordingly.
Can I make multiple payments at one time?
Yes. You can pay any available invoice, but the Employee Benefits Division will apply payments to the oldest open invoice to ensure that there is no break in coverage.
- Select the invoices you want to pay by checking the appropriate box in the “Check to Pay” column.
- Select or create a payment method and click “Next”
- Payment Preview, if correct, click “Pay”
- Successfully processed payment will have a Remittance ID
Can I schedule payments to be delivered on a future date, or set up automatic monthly debits from my savings/checking accounts?
Yes, a successful setup must be completed at least 4 days before the due date on the payment voucher. Each payment set up for future delivery will be released 3 days before the due date on the voucher. You must set up each invoice separately by following the directions below:
- Select the invoice you want to schedule for automatic payment by clicking the box to the left of the invoice in the “Check to Pay” column
- Click the clock to the right of the selected invoice in the “Schedule to Pay” column
- Select Payment Method
- Select Payment Plan Type, Click the Automatic Payment button
- Review and click “Save” The payment is then routed to “Payment List” as “pending”
- Click the Benefit Tab to repeat the process for each invoice you wish to schedule for future automatic payment
What can I do if I forget my Login or my Password?
Click on the link for the item you have forgotten and provide the answers requested as they were originally entered. Your Login or Password will be sent to the email address you used when you registered for the Online Payment System. For security purposes, the bank requires you to change your password every 90 days. You can also email
ebd.billing@maryland.gov for a temporary password.
Who do I contact if I have concerns not addressed by this FAQ?
If you need assistance with the Employee Benefits Direct Pay Coupon Online Payment System, please email
ebd.billing@maryland.gov or contact the Employee Benefits Division at 410-767-4775 or 1-800-30-STATE (1-800-307-8283) Monday through Friday 8:30 AM-4:30 PM, Eastern Standard Time, except State holidays and Service Reduction Days.
