NATURE OF WORK

An MSA Computer User Support Specialist I (CUSS-I) is primarily responsible for performing intermediate tasks evaluating, implementing and maintaining personal computer hardware, software, documentation owned by the Maryland Stadium Authority (MSA). Employees in this classification do not supervise, but may assist in the training and orientation of users in the operation of computer hardware and software.
Employees in this classification receive moderate supervision or close guidance from the MSA IT Support Specialist or a designated higher level MSA officer.
MSA is an independent unit of the State government.  The Authority's projects promote historic preservation, adaptive reuse, community redevelopment, cultural arts, and civic pride.  MSA has the latitude to negotiate with other government jurisdictions and agencies within the State.  This includes creating public-private partnerships for financing and operating facilities.​

WORK HOURS:

The position is required to work a flexible schedule, including but not limited to evenings, weekends, and holidays based on work demands and event schedules of the Baltimore Orioles and Baltimore Ravens.

EXAMPLES OF WORK

(The duties listed below are intended as illustrations of various types of work that may be performed.  The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position).

• Diagnoses computer problems, monitors computer processing systems, installs software and perform tests on computer equipment and programs, or, learns to perform the aforementioned tasks with minimal training.
• Installs and maintains computers, printers, copiers and related IT equipment.
• Handles day-to-day help desk calls and staff IT problems
• Terminates and punches down Ethernet cables.
• Creates and maintains user training material.
• Assists in training users on new software and hardware.
• Troubleshoots Apple IOS and Google Android related issues.
• Maintain records of inventory of user's computer and other IT equipment.

• Interprets users' responses to diagnostic questions and determines appropriate course of action.
• Data input into CMMS, update assets and other IT administrative tasks
• Performs other duties and functions appropriate to the position as assigned and required.
  
  

Knowledge, skills, and abilities

(The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks).

• Working knowledge of the functions and capabilities of personal computers.
• Working knowledge printer scanners and other computer peripherals
• Skill in training users in software applications and operation of hardware.
• Skill in writing user training material and other documents.
• Ability to diagnose computer, printer and smartphones.
• Ability to communicate effectively with staff and contractors
  
  

GENERAL QUALIFICATIONS:

Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position.  Any combination of education and experience that would likely provide the necessary knowledge, skills, and abilities is qualifying.

MINIMUM QUALIFICATIONS

Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position.

Education: High School diploma or GED certification.

Experience: Any combination of education and experience that would likely provide the knowledge, skills, abilities, and key competencies necessary for successful job performance.

PREFERRED QUALIFICATIONS

AS/AA in Information Technology, Computer Science, or a related field, or, a combination of education and experience equivalent to two (2) years of experience evaluating, implementing, and maintaining computer hardware and software.
Note:  Experience responding to and resolving help desk requests from users, or operating and maintaining hardware and software for the purpose of database, data entry, word processing, spreadsheet, graphics, or other applications may be substituted on a year-for-year basis for the required education.
Special consideration will be given to applicants who possess one or more of the following certifications:

• A+ certification.
• Network+ certification.
• Security+ certification.
• Microsoft Technology Associate (MTA).
• Microsoft Certified Solutions Associate (MCSA).
  
  

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

(The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions).

Environmental — Work may be performed in a standard office setting with some travel to various locations to attend meetings or to perform departmental activities in response to requests and assignments.  The noise level of the work environment is usually low.  Employee is subject to call-out at any time and may be required to work extended work hours including evenings and weekends.

Physical — Primary functions require sufficient physical ability and mobility to work in an office setting; to walk, stand, or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight up to 50 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including the use of computer keyboards and calculators; to operate a vehicle to travel to various locations; and to verbally communicate to exchange information.

HOW TO APPLY:

Interested candidates must submit an MSA employment application via webform, e-mail or mail.

Option 1 (Preferred)—Visit MSA's website, www.mdstad.com, Apply For a Job and use the link at the bottom of the page to complete an electronic application.

Option 2 - Electronically send application and any other necessary materials to employment@mdstad.com with the Announcement Number CUSSI 03-22 in the subject line.

Resumes may accompany MSA's application; however, all sections of the application must be completed according to the instructions or it will not be considered.

Applications may also be downloaded by accessing website:

https://mdstad.com/apply-for-job?position_applying_for=1337 or obtained by calling 410-333-1560 (toll free 1-877-637-8234).  TTY users call via the Maryland Relay Service.

As an equal opportunity employer, The Maryland Stadium Authority is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.