Video Visits

​Need Medical Care After Hours? Get Help 24/7 With Video Visits!

Establishing a relationship with your primary care provider is the best way to receive consistent quality care. But sometimes you get sick when your doctor is not available. Now, when your primary care provider isn't available, a virtual video visit lets you see and talk to a doctor from your mobile device or computer when you need care. Most visits take about 10-15 minutes, and if needed, doctors can write a prescription that you can pick up at your local pharmacy. Video visits are convenient, easy to use, private and secure, and these visits cost the same as your plan’s copay for a sick office visit with your primary care provider. And, if you've completed the wellness activities and have earned your PCP co-pay waiver, this co-pay is also waived!

CareFirst, United Health Care and Kaiser Permanente offer video visit consultations for treatment of uncomplicated, non-emergency health concerns such as but not limited to:
  • Bronchitis
  • Cough/sore throat
  • Sinus infection
  • Diarrhea
  • Fever
  • Pinkeye
  • Cold/flu
  • Respiratory infection
  • Headache/migraine

See below to access virtual visits (always call 911 or go straight to the ER if you have a life-threatening illness, injury or emergency):​
 
​CARRIER ​CAREFIRST UNITED HEALTH CARE KAISER PERMANENTE​
HOW TO REGISTER
Visit www.carefirst.com/needcare and click on any of the Video Visit links
 OR
Download the CareFirst Video Visit app from your favorite app store.
​Log in to www.myuhc.com and select "Designated Virtual Visits Video can be accessed here". View the short video to learn how to register for a virtual visit.  ​Call 800-777-7904 and press 0 to speak to an advice nurse who will schedule a video consult using the camera on your smartphone, tablet or computer.​
 

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information