Customer Service Training and Process Improvement Consultation Contract 2017-2022

The Department of Budget and Management has awarded the following contracts:


BPW Approved Date:  September 20, 2017 
BPW Agenda Item:  1-S dated September 20, 2017
   RFP with Amendments
Contract Term:  October 1, 2017 - September 30, 2022
Contracts Awarded To:

Functional Areas 1 and 2:
Anne Arundel Community College, Arnold, MD
Crowned Grace International, Lanham, MD
Eagle Age Consulting, Burtonsville, MD  MBE
Elevate USA Inc., Philadelphia, PA
FranklinCovey, Salt Lake City, UT
Graduate School USA, Washington, DC
International Training Consortium (ITC), Gathersburg MD  VSBE
ITnova, Annapolis, MD  ​SBR/MBE
KPS/MCHT Partnership, Baltimore, MD  SBR/MBE
Operational Performance Solutions Inc., Westminster, MD  SBR/VSBE
Office Remedies Incorporated d/b/a ORI, Herndon, VA
Public Consulting Group, Boston, MA
Sheila Lee & Associates, Baltimore, MD  MBE
The Performance Institute, Washington, DC

Functional Area 1 Only:
Daniel Penn Associates, Hartford, CT  SBR/MBE
Neovista Consulting LLC, Hanover, MD
The Integrity Team, Severn, MD  SBR/MBE
Total Learning Solutions, Glenn Dale, MD  MBE

Functional Area 2 Only:
Training and eTracking Solutions, Brooklandville, MD


Project No.: 050B7400008
Title: ​​​​pdf iconCustomer Service Training RFP (1431 KB)
Release Date: RFP issued March 1, 2017
Bids are to be sent to​:
Department of Budget and Management
45 Calvert Street, Room 138
Annapolis, MD 21401
Attention: Pam Malech
Proposals Rec'd Date: April 6, 2017, 4:00 p.m. (Local Time)
Pre-Proposal Conference​:
​   March 15, 2017; 1:00 p.m. (Local Time);
   Governor’s Office of Performance Improvement
   First Floor, Conference Room A
   100 Community Place
   Crownsville, MD 21032
Pre-Proposal Conference Agenda
Pre-Proposal Conference Attendee List
Pre-Proposal Conference Summary

​​pdf iconAmendment #1​​
Attachment B-2 Financial Proposal Form​ (REVISED)
Amendment #2
Questions and Answers #1
Questions and Answers #2
Amendment #3
Questions and Answers #3

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