State/Local Agency Instructions:

​​Creditors must utilize the MOVEit server to submit debt referrals or any oth​er requests that contain PII information. CCU is unable to read encrypted information and/or accept unencrypted PII that comes through Service Now (

To use CCU's Electronic Excel Referral File for submitting a bulk file (more than 10 debtors) to CCU at one time, please follow these instructions:
  1. Complete CCUs Referral File Template  
​​​​​​​box1.PNG​Referring an interest-bearing account? The interest rate must be entered as noted below or ​the file will be rejected, and your agency will be contacted to make the necessary corrections.
    • Value with (x.xx) or without the decimal (x).
    • Min\max range for the interest rate field  (i.e. interest rate range of 1% to 18%)
    • ​Example - a value entered as 5.00 or 5 will translate to 5%.​​
  1. Excel File must be saved in .XLS format
  2. All files must also be saved/submitted using the CCU standard file naming convention below:​
​​box1.PNGDebt referral files
​​check1.PNGManually created file
Where senderA is the first initial, last name, and sequence identifier for the person sending the file and is used when a sender may send multiple files on the same day.
check1.PNG​​Examples: ​​​​​CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeA.txt  
 ​​​​​​​​       CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeB.txt
 ​​​​​​​       CCU _ REF _ DBMOPSB _ 20190306 _ tbarteeC.txt
​​​​​​​​​​​​​box1.PNGElectronically created file format: 
​​​check1.PNG​​​Example: CCU _ REF _ DBMOPSB _ 20190306 _ 13010103.xls​​​​​​
box1.PNG​Adju​stment files
check1.PNG​​Manually created file format
​​​​​check1.PNG​​CCU_ADJ_ creditorshortname_yyyymmdd_senderA.extension

    Where se​nderA is the first initial, last name, and sequence identifier for the person sending the file and is used when a sender may send multiple files on the same day.

    check1.PNG​​​​​​Examples: CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxA.xls  
     ​​​​​​​​       CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxB.xls
     ​​​​​​​ ​      CCU _ ADJ _ UMUCNDSL _ 20190225 _ fmaddoxC.xls​

    ​​​​check1.PNG​​Electronically created file format​
    ​​​​​​​​check1.PNG​​​CCU_ADJ_ creditorshortname_yyyymmdd_hhmmssss.txt
    ​​​​​​​​​​​​​check1.PNG​​​Example: ​​​​​​​​​CCU_ADJ_UMUCNDSL_20190225_10201505.txt​​​​​​​

    ​​​​​​box1.PNGBackup Documentation files​

    Where creditorr​eferencenumber is the debtor’s creditor reference number assigned by the agency and A represents a sequence identifier for multiple debts.​​

    check1.PNG​​Examples:   CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345A.pdf  
     ​​​​​​​​                   CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345B.pdf
    ​ CCU _ BKU _ UMUCNDSL _ 20190225 _ 12345C.pdf​

    1. Do NOT re​move any columns/fields that are not being used (leave blank)
    2. ​​​​​Upload the file to the MOVEit server.

    Files submitted in the following incorrect format and/or not using the correct CCU file naming convention *will be returned* to your agency for correction:
    • Word Document
    • PDF file
    • Excel file saved as an ​.XLXS
    • CSV file
    Reference Documents

      • ​​​​Please complete all highlighted fields noted on the form as appropriate for your agency or agency individuals. Once completed, please submit the request  directly to Credentials will be provided through an encrypted email from DoIT.​​​

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