Office of Personnel Services and Benefits

Cindy Kollner
Executive Director
301 W. Preston Street
Baltimore, MD 21201

The personnel component of the Department of Budget and Management is the "Office of Personnel Services and Benefits" (OPSB). The operations of OPSB include oversight of merit system testing, classification, salary administration, Employee Benefits, Continuous Quality Improvement, EAP, the Wellness Program, the Leave Bank, and Family and Medical Leave administration.

Mission Statement

The Office of Personnel Services and Benefits (OPSB) promotes the recruitment development and retention of a competent, motivated workforce for Maryland State Government which strives for excellence through efficient, effective services that are responsive to the needs of the State's citizens. We provide a variety of programs including:

Employee Benefits

Employee and Labor Relations

Personnel Services

Recruitment & Examination

Classification and Salary

OPSB shares responsibility with State agencies for the administration of personnel functions through policy, development, guidance and interpretation.

We are a team that serves our customers with the same regard that we treat our fellow team members. We are committed to acting with responsibility, integrity, fairness and sensitivity.

Vision Statement

We will manage a high performance governmental personnel system that delivers timely accurate, and reliable services in response to our customers. We will emphasize acquiring new skills that enhance our capability to effectively manage our operations and solve problems. To do so, we will use modern personnel techniques and a state of the art information systems.

We will strive to make Maryland government a first class employer who attracts and retains the best and the brightest. Our expertise and our reputation for excellence will make us highly influential in shaping public policy affecting the personnel system.

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Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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