Customer Service Master Contract: Task Order Process

​PART 6: TOA CLOSE-OUT

  1. At the conclusion of the TOA, the Agency TOM will verify all deliverables have been met, that the Agency accepts the final results, and processes the final invoice for payment.
  2. The Agency TOM will email notice to the DBM Contract Manager that the final payment to the TOA Contractor has been made and that all deliverables and payments were made in accordance with the TOA.
  3. Within three weeks of the end of the TOA term, the Agency TOM will e-mail or FAX the DBM Contract Manager a completed “AGENCY FEEDBACK FORM AT THE COMPLETION OF A CSMC TOA” which includes the Agency’s TOA MBE and VSBE compliance as reported, and the Agency’s satisfaction level with the DBM Task Order process under this CSMC.
  4. If the Agency Feedback Form is not completed and returned to the DBM Contract Manager as indicated, or if the MBE or VSBE information in ADPICS has not been accurately and timely completed, the Agency may not be allowed to utilize another TORFP under the Statewide Master CSMC until these conditions are satisfied.​

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information